The Rose Music Center, Riverbend Music Center, and PNC Pavilion announce new ticket refund plan

Music & Event Management Inc., the company that manages The Rose Music Center in Huber Heights as well as Riverbend Music Center, PNC Pavilion, and the Taft Theatre in Cincinnati, has announced a new ticket refund plan due to the number of concerts that have been postponed or canceled due to COVID-19.

Below is a brief look at the plan:

Canceled Shows

  • Ticket holders will automatically receive a refund for canceled events.
  • Alternatively, you will have 30 days to opt-in to receive a 150% credit to use towards buying future tickets. See more information below.
  • Please note if tickets were purchased at the venue box office patrons will need to return to the box office to process a refund.

Rescheduled Shows

  • Tickets will automatically be valid for the new date unless you opt for a refund within 30 days of the new show date being announced. Notification emails to ticket holders began May 1. If you have tickets to a show that is postponed, you will be able to select your refund option once the new date is announced. If 60 days have passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time.

NEW 150% Credit Option

  • If you have tickets to a show at Rose Music Center, Riverbend Music Center, or PNC Pavilion that were purchased via Ticketmaster that gets canceled, you can choose to receive a credit for 150% of your purchase (including fees) to be used for a future concert at the venue for which your tickets were purchased. So if you spent $200 on tickets, you will receive $300 in credit! All ticket holders started receiving emails with their options beginning on May 1st.
  • Please note 150% credit option does not apply to tickets purchased at the venue box office or to any events at the Taft Theatre.

You can read each venue’s complete policies for more info and a FAQ below

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