Last Song Played
DAYTON'S CLASSIC HITS
On Air
No Program
Last Song Played
DAYTON'S CLASSIC HITS

Posted: January 12, 2016

Customer tries to return coat, store's response shocks her

Winter Coat Generosity

Related

My Fox Boston

Boston, Mass. —

January is the month of retail returns.

>> Read more trending stories  

One woman took to social media to tell the world about a recent return she tried to make with the online retailer Zulily.

Kelly Kinkel said that she ordered a winter coat from the company, and upon receiving it, immediately knew it would not be practical to have with her two dogs.

“When I received my order, I could see through the packaging that the coat material wasn't going to work well with the two breeds of dogs we have," Kinkel wrote on Facebook. "Coarse dog hair and certain materials don't mix."

She called Zulily’s customer service department and asked if she could return the unopened coat for a refund.

“I spoke with a sweet young man named Patrick, and he let me know he would refund my money immediately,” Kinkel wrote.

When she asked Patrick how to send the coat back, he told her, "Please don't send it back. If you know someone who needs a winter coat or if you would like to donate it to a charity, that would make us very happy."

“I honestly thought he was kidding. It took me a moment to realize he was completely serious, and then came the tears,” Kinkel wrote. “I thought Zulily was pretty incredible before, but after today, I'm a customer for life. The world needs more love like that.”

The post was shared more than 18,000 times before it was removed by Kinkel. 


There are no comments yet. Be the first to post your thoughts. or Register.

 
 

The #1 Free Home Show in the Miami Valley is almost here

The event formerly known as Home World has a new name and new location. Get totally inspired for spring as you find hundreds of ways to improve your home. Make your home the one you really want. Show open daily during mall hours.  Admission is free! 

  • Landscaping and Outdoors

Get ready for Spring and Summer and transform your outdoor space into something that feels like you’re on vacation

  • Demonstration Stage

Make sure to visit our demonstration stage during the entire show. There will be exciting demonstrations on how to re-purpose and design thanks to Monarch Market Affair

  • Meet Barry Williams from The Brady Bunch 
  • Join us as we welcome Me-TV superstar Barry Williams who played the iconic Greg Brady from The Brady Bunch TV Show. Meet him and get an autograph on February 10th stage side at center court in front of Macy’s. 
  • The line will start forming when the Mall Opens, and Barry’s First appearance will be at 11 a.m.
  • Come prepared with your camera or cell phone for the Meet and Greet. 
  • There will be a Q&A session with Barry at 1 p.m. 
  • Enter to win a Me-TV Prize Pack and be the first to meet Barry Williams

For more information on this year’s big event and how your business can participate visit HomeExpoDayton.com